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Any residents experiencing Highways issues (potholes, flooding, verges, draining etc) should report it via their website Report a problem – Norfolk County Council Once reported directly, please send Highways confirmation, along with any photographs, to the Clerk via email.
Any residents who are experiencing problems with collection of their refuse can report it directly using this online form Home | Missed bin collection (north-norfolk.gov.uk) or by contacting Serco’s call centre the details of which are:
Contact Customer Services at Serco
Telephone: 0330 109 9220
Opening hours: Monday to Friday from 8am to 6pm, excluding public holidays.
Email: [email protected]
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Broads Authority pre-application advice
We would like to remind you that the Broads Authority’s Planning Committee, as a Local Planning Authority, provide pre-application advice on planning queries, including around whether planning permission is needed and on proposals. This advice is free of charge.
There are many benefits to contacting the planning team prior to starting any work. There are instances where development takes place without the correct planning permission and this can lead, in some circumstances, to enforcement proceedings. It is often the case that if preapplication advice had been sought, then the works might not have gone ahead thereby saving the householder time, money and inconvenience, whilst where planning permission is not needed, it is always useful to have this confirmed in writing.
They can also advise on the correct form to use and what further documents
or information will be required, and, again, this can save time and expense for all parties.
One of the main functions of pre-application is to give preliminary informal advice on whether a scheme is likely to be acceptable if an application for planning permission is submitted and to advise on any changes or amendments that would be needed.
You can contact them via [email protected] and it is useful to put ‘Pre-application advice request’ in the subject box. They aim to respond within 3 weeks, but this will depend on how busy they are because dealing with the planning applications where a fee has been paid is the priority.
